My Account

Our site does not require you to create a password, so you never need to worry about remembering it!

Once you have created an account you can login at any time by entering your email address and we will send you a one-time password to use to login.

Codes should come arrive within 30 seconds. If you have not received it in this time please check your email spam/junk folders before trying again.

Yes, just email us with your full name and email address and we will close your account.

No - once your order has been placed and accepted into our system then I'm afraid we are unable to make any changes.

At certain times we are unable to send all of the items you have ordered. If this is the case, we will send you an email letting you know of all the items that are missing from your order.

Please note that we will provide you with a full refund for all the items that have not been sent.

Please note that if purchasing more than 1 item then your order may be split into separate deliveries.

We're pretty quick at picking and packing your order so the window of opportunity to cancel an order is small. Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before placing your order. If you contact us on 0161 393 7060 as soon as possible we may be able to help.  

If we’re unable to prevent your order from being picked, packed and despatched you can exercise your right to change your mind and return any unwanted products within the specified returns window. Simply visit our dedicated returns page for more information.

We’re unable to cancel items that are being fulfilled by our Brand Partners. You can identify these products at the product page where it tells you the brand partner that’s fulfilling the item(s). For these items, you can exercise your right to change your mind and return any unwanted products within the specified returns window.

If you change your mind, visit our dedicated returns page for more information.

Credit and Debit Cards

We accept the following credit and debit cards:

• VISA
• MasterCard
• Switch
• Maestro
• Delta
• American Express

Making payments through our websites and applications is secure. For increased protection and your peace of mind we support Verified by Visa and Mastercard Securecode. These services provide an additional level of security when paying with VISA or Mastercard credit or debit cards providing you are registered for the service. For more information, contact your VISA or MasterCard card issuer.

Paypal

Simply select the option during checkout and login to your PayPal account.

Klarna

Klarna enables you to either pay in 3 instalments or pay up to 30 days after you receive your order.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.

If you are facing errors on the payment screen and are using a valid credit card, please ensure you have done the following:

1. You have selected the correct payment method
2. You have entered the card number ensuring no gaps
3. You have entered the start date and issue number (if applicable)
4. You have ensured the billing address is a correct match to the card.

If you are still having problems with our checkout, please do not hesitate to email us and we will endeavour to help you further. Please check with your card provider that the attempted payment has not resulted in funds being held in error.

When your order is accepted and you have received an email to confirm your order details, we will take payment immediately.

Please remember that even if your order is not accepted, some card issuers may still reserve the money, meaning you can't use it for a short period.

No. All our prices are inclusive of VAT. However we are able to provide a VAT receipt upon request. Please email us with your order number and we will arrange for your VAT receipt to be posted to you.

Yes. Please email us with your order number and we will arrange to send your VAT receipt in the post to you.

Once you have added items to your shopping basket you may select a delivery method and then enter your discount code before continuing through to the checkout. Please ensure you enter the code correctly and then click "Apply". This should refresh the basket page and display the discount. If the code is not valid a red message will appear at the top of the page and the discount will not be applied. Some products may be excluded from promotional discounts, and you can find details of this on the promotion Terms and Conditions page.

Please contact our group sales team with details of the items you require including quantities so that we can check availability and get back to you with the best possible price.

If the item you require is not listed on our website then you will not be able to place an order for home delivery although we add products to the site frequently so please keep checking! You may also contact your local store to order item/s (subject to availability) or send us an email with details of the item you require and we'll do our best to help you.

Placing an order with Millets is easy. Here are the steps you need to follow to place an order:

• Find the items you want
• Add the items to your shopping basket
• Proceed to checkout
• Enter your details and delivery address
• Provide payment information
• Review and place your order
  

From time to time, we understand that a delivery may show as delivered by our carrier however there’s no sign of it at the delivery address. We recommend calling our Customer Care team on 0161 393 7060 so we can sort it out there and then. If you’d prefer to write to us (email, chat, social media) we can still help however the process may take a bit longer than if you called us.

Once you have entered your order, delivery and payment details you will be asked to click to "Complete Order". It will take a few moments for the payment to be authorised and your screen should then refresh automatically to reveal your order number and order confirmation.

If successful, your order will now be visible in the 'orders' section of your account, and you should also receive an email shortly afterwards to confirm your order.

If this does not happen then it is unlikely that we have received your order. Please feel free to Contact Us if you would like us to check before you try again.

If you've received an error message contact our Customer Care team with as many details as you can about the issue - including the error messages you receive, and we'll try to resolve it as soon as we can.

Alternatively please try the following;
Check the card details you have entered to make sure the information is correct, e.g. the expiry date or your billing address.
Make sure you enter the security code correctly - that's the three digit number on the back of your card.
If the details you have entered are correct please contact your card issuer.

Sorry your order was cancelled.

If any of the items you've ordered are out of stock at the time of packing , we'll cancel them from the order which will trigger a refund back to your method of payment. We will do this as soon as possible and by no later than 30 (thirty) days from the date of your order. Once the cancellation has been confirmed and the refund process started, we expect the refund to be with you within 5 working days. This timescale can vary according to your payment method.

If you ordered and paid for your order in one of our retail stores, please take your cancellation email to one of our stores to claim a refund. As the purchase was made in store, the refund will need to be processed in store too.

If your order status is "Processing" this means that we have received your order and that it is waiting to be picked and dispatched by our Internet Team.

To find products you may browse through the categories listed on the www.millets.co.uk website, or if you already know what you are looking for then use our Keyword Search, which is located at the top of every page on the website. Please enter either the six digit product code or a brief description of the item. To place an order simply add the item/s to your shopping basket and then follow these simple steps to place an order:

• Enter your details
• Enter a delivery address
• Provide payment information
• Review and place your order
  

No, you can shop at Millets without needing to register. If you choose not to register, we will not hold your details for any reason other than the purpose of your transaction. For further transactions you will need to tell us your details again. However, registering will enable you to track your orders online, view your full order history, update your personal details, manage your address book and change your payment details, all in one secure area. You will also be able to purchase more quickly and easily if you're logged in.

We do not offer price match in-store or online.

Unfortunately at the moment the Millets Loyalty scheme cannot be used online.

We offer UK Standard Delivery. We do not offer International Shipping currently. Visit our delivery page to view our current delivery information

Visit our delivery page to view our current delivery information

Visit our delivery page to view our current delivery information

Visit our delivery page to view our current delivery information

Visit our delivery page to view our current delivery information

The carrier we use to deliver your parcel depends on its contents, value and weight.
All of our carriers will attempt a delivery at your front door before opting to leave the order with a neighbour, leave it in a safe place or take it back to the depot. In all cases of a failed delivery attempt, they will leave a card to let you know what they've done.

Yes, although this does depend on the value of your order and the courier’s personal judgement on how appropriate this method of delivery is for each delivery attempt.

We're pretty quick at picking and packing your order & once the order has been placed we can't change it before despatch therefore we need to be quick to cancel your order once your purchase has been confirmed. If you contact us on 0161 393 7060 as soon as possible we may be able to help.

Before contacting us, please check the despatch email we sent which confirms what should have been in the parcel.

Sometimes we split your order in to more than one delivery so it might be the item(s) you're missing will be delivered separately.

Also, check the despatch note that came with your parcel. That will list all the items in your parcel. If the item(s) you're missing are not on that note, it's likely they'll be delivered separately.

If you have tracked your parcel and it shows as delivered but you wish to dispute it, we strongly recommend that you call our Customer Care team so that we can discuss the delivery together all in one contact. Please be advised that we may need to use the recording of the call in order to conduct the investigation with our carrier and/or the police.

Before contacting us we suggest you check with your neighbours and any safe places around the delivery address. Usually the tracking will have a picture of the delivery location and that will be our first port of call.

Yes! Simply follow the link in your dispatch email and our carrier will show you where they’re up to with your delivery.

We can deliver Standard Delivery orders to the whole of the UK; however the following postcode areas are excluded from Next Day Delivery and will be sent on a Standard Service:
BT (all Northern Ireland), GY, IM, JE, KW11-17, HS, PH32-35, ZE

We do not currently ship internationally.

You can track your order online using our tracking service. Simply follow the link in your dispatch email or the My Account section of the website and our carrier will show you where they’re up to with your delivery. In the unlikely event that there’s a problem with your order, we will contact you either by phone or email to let you know, however if there is something you’d like to discuss please feel free to contact our Customer Care Team.

Full information about our services along with postal and in-store returns can be found on our Returns & Refund page

You have 28 days to return your order to us, from the date you receive your order.

If you are concerned that your item may be faulty please let us know straight away by contacting our Customer Care team

Absolutely. Although we ask for items to be returned wholly and completely (which includes the packaging), we understand that the parcel may get damaged in transit. It would be really helpful to get pictures of the damaged parcel so we can work with our carriers to improve the service. Rest assured, this does not affect your right to change your mind and return your item for a refund

If you've ordered through an instore kiosk and would like an exchange or to return an item, you will need to do this instore as we are unable to process exchanges or returns for kiosk orders via our Distribution Centre. Find your nearest store here

The warranty period varies per brand and product. Please contact our Customer Care team if you have a warranty query.

We do not offer exchanges. If you need to return an item please visit our returns page for information.

Your refund will be processed to your original payment method.

This depends on the reason for your refund.

Let's start with returns. If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them. If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website.

Once the parcel has arrived with our returns team, we aim to process it within 14 days. This marks the item(s) as returned and triggers a refund.

Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according to your payment provider.

If the refund was due to a cancellation, we'll cancel them from the order which will trigger a refund back to your method of payment. We will do this as soon as possible and by no later than 30 (thirty) days from the date of your order. Once the cancellation has been confirmed and the refund process started, we expect the refund to be with you within 5 working days. This timescale can vary according to your payment method.

If you feel that we have processed your refund incorrectly, please contact us with your order details so we can investigate and sort out any problem as soon as possible. However please also consider the following:

Your delivery charge is non-refundable except where goods are faulty, we have sent you the wrong item or you cancelled the order under the Distance Selling Regulations. If your original purchase was part of a multibuy promotion e.g. "buy one get second half price", and you have returned one item or part of the original multibuy offer, then you will be charged full price for the remaining items, which will be reflected in the amount we refund you.

To check availability against a specific product please feel free to call the store directly, who are normally happy to reserve items for a limited time.

We regret that we are currently unable to transfer stock between different stores.

We are a UK based retailer. For local store contact details and opening hours please use our store finder section on the website.

We ask that you post a review that will be relevant for the lifetime of the product. We often edit (i.e. shorten) reviews to remove the following:

• The price of the product or other details of our/our competitors' current promotions
• Customer Care/Delivery comments
• Website Errors/Mistakes – mistakes brought to our attention will be rectified as necessary.
• Legal Interest
• Incorrect Manufacturer Reference
• Foreign Language
• Spam/Duplicate
• Presence of a URL
• Inappropriate/offensive language

Reviews are not the opinion of Go Outdoors Retail Limited (t/a “Millets”)

We use the latest technology to ensure that all personal and transactional information is protected to the highest standards. We never make your personal details available to companies outside of Go Outdoors Retail Limited, although our Customer Advisors may hold your data so that your details and order can be processed and your account maintained. Please see our Privacy Policy for more details.

Your security is one of our top priorities. Whenever you log on to the site you should see a padlock symbol at the bottom of your web browser on the secure parts of our site. (Please note that the padlock will only appear on some web browsers). The URL will also start with "https://". You can therefore be confident that you are shopping in a secure environment.

If your question is not listed on our help centre then please feel free to Contact Us.

Sorry but at this time we are unable to process orders via telephone.

We aim to contact you within 48 hours of receiving your e-mail.

Gift Cards are valid for twelve months from the date of purchase. The Gift Card will expire, and any remaining balance will be reduced to nil if it is not used within a 12 month period. Please contact us if the gift card has expired & we can reissue another one.

Please check out the key features on the product page of the item you are looking at. You could also try our blog for more info.

Please use the following address for queries and complaints:

Millets, Go Outdoors Retail Limited, Hollinsbrook Way, Pilsworth, Bury, Lancashire, BL9 8RR.

Please make sure the item you’re looking for is available on the website. When you view a product, any sizes that are out of stock will be greyed out and shown with a strike-through, and you won’t be able to add them to your basket.

Some items are fulfilled directly from our stores. When an item is being dispatched from a store, only standard delivery will be available.

Our customer care team are unable to advise when items will be back in stock.

To unsubscribe from our marketing emails you can remove yourself by clicking the 'unsubscribe' link that can be found at the bottom of one of our promotional emails.

Check out our Partners page for up to date info on Partners, groups, clubs and outdoor charites including discount and expert help online and in store.

Check you have entered the code exactly as it was provided, including any special characters. Some products may be excluded from promotional discounts and you can find details of this on the promotion Terms and Conditions page. If you are still having a problem and have obtained a discount code from a third party then it is possible that the offer or discount has expired.

Please try again by visiting the website and entering your email address in the box located at the bottom of the home page and then just click to sign up!

Millets take their responsibilities very seriously when it comes to working with suppliers that employ a fair work ethic. We enforce a strict code of conduct to ensure that the people involved in producing our products are treated humanely, are given good working conditions in a safe environment. We expect all our business partners to operate on the same principles.

If you have any concerns about how we handle your data, please take a look at our Privacy Policy page

Here you'll find details of how your data is processed and who to contact should you still have any questions.